Selling on Baery — baker terms

Version 1.3 · 16 September 2026

The short version

Baery is free. We earn 18% of the item subtotal when a customer orders through the Baery marketplace, and nothing else, ever.

• No subscription, no monthly fee, no listing fee, no setup fee.
• Orders you record yourself — walk-ins, phone orders, your own customers — cost nothing.
• The 18% is the only deduction. Payment processing costs come out of Baery's share, not yours.
• Your share is paid out by our payment provider, not by us. Baery never bills you for commission.
• Refunds are the one case where money moves back the other way. You are paid quickly, so a refund is often decided after the money has reached you. When that happens Baery pays your customer and recovers it from your next orders — in full, announced in advance, never a bill. See §5.

To sell on the Baery marketplace you need a registered business — registered with the business and tax authorities where you operate. That is not only our rule: many countries require online sellers on a marketplace to be registered, and require marketplaces not to carry sellers who aren't. See §7.

To use the Baery app you need nothing at all. Recipes, costing, inventory, your own walk-in and phone orders — free, forever, no account, no registration. Registration buys the storefront, not the app.

If you never publish a storefront, you use Baery forever for free and we earn nothing from you. That is the intended trade.

1. What Baery charges

We do not charge commission on the orders you bring in yourself. Charging those would only push you to stop recording walk-ins, which would wreck your own inventory and sales figures — so we don't.

2. What you keep — a worked example

A customer orders 800 worth of cakes with 50 delivery, and pays 850 (amounts in your local currency):

Customer pays                        850
  Item subtotal                        800
  Delivery fee                          50

Baery commission (18% of 800)       − 144
                                    ─────
You receive                          706

You keep 82% of the item subtotal, plus 100% of the delivery fee.

The delivery fee is yours in full because it pays your courier. Taking a cut of your delivery cost would mean charging you for the privilege of covering your own expense.

706 is what actually lands in your account. Our payment provider charges a per-transaction fee for processing the payment; Baery absorbs that fee out of our 18%. You will not find a second, unexplained deduction on your settlement — the only number taken out of your order is the 18% commission shown on the order itself.

3. Which orders are marketplace orders

Every order in Baery records where it came from, and that is what determines whether commission applies:

You can see which is which on every order. If an order shows no Baery commission line, there is no commission.

4. The rate that applies is the rate at the time of the order

The commission rate is recorded on each order when the order is placed, and never changes afterwards. If Baery ever changes the rate, it applies only to orders placed after the change — it can never reach back and alter what a past order earned you, and it cannot change what you have already been paid.

If we change the commission rate, we will tell you at least 30 days before it takes effect. You are free to unpublish your storefront at any time, for any reason, without penalty or notice.

5. Refunds

If an order is refunded, the customer is returned everything they paid, and the 18% commission is not returned to you.

• Full refund — the customer gets back the entire amount they paid. Baery keeps the commission on the original order.
• Partial refund — the customer gets back the amount refunded. Baery keeps the commission.

Because you were paid the order total minus the 18%, but the customer is returned the whole amount, a refund costs you more than that order paid you. On the 850 example in §2 your share is 706; a full refund returns 850 to the customer, so that order pays you nothing.

5.1 How a refund happens

You can refund an order yourself at any time, from /console/orders/[id]. Separately, a customer can raise a problem, and that path has a clock on it:

1. The customer has 24 hours from the moment an order is marked picked up or delivered to use Report a problem — damaged, missing, wrong, or poor-quality items. After 24 hours the button is gone.
2. You get to answer first. The report lands in /console/reports with the customer's reason, note and any photos. You respond before anyone decides anything.
3. Baery decides. We read your response and the customer's evidence and either uphold the report or reject it. If it is upheld, the customer is refunded.

We would rather you settle a complaint yourself than have us decide it. A refund you issue in the first hour costs you the same money as one we order on day two, and it does not put a decision about your bakery in someone else's hands.

5.2 Where the refund money comes from — and when you owe it back

🔴 This is the part to read twice. You are paid quickly, and refunds are usually decided after the money has already reached your bank. So there are two cases, and the customer is refunded in full and on the same timeline in both — the difference only affects you:

If your Xendit balance still covers it — usually a same-day order — the refund comes straight out of that balance. Nothing further happens.

If it doesn't — because Xendit has already settled the money to your bank — Baery pays the customer and you owe Baery that amount. Your Xendit balance cannot go negative, so the money has to come from somewhere, and that somewhere is us, on your behalf.

How you pay it back: we take it from your next orders, not from your bank account. We never reach into your account, send you a bill, or set a due date. Instead, each order you take from then on routes a little extra to Baery alongside the usual 18%, until the amount clears:

While you owe nothing        Baery takes 18% of the subtotal
While you owe a refund       Baery takes 18% + an instalment against what is owed

We recover the full amount from your next orders, and we tell you before we do. There is no cap: an order can pay you nothing while a refund is being cleared. In exchange we promise you will never be surprised by it — we notify you when the amount is first owed, and again before each order it affects, and every message tells you how much is left, not just what was taken.

Your delivery fee is never touched. You have already paid the courier out of it, so we recover only from what you earn on the food itself.

/console/earnings shows the amount owed, which refund created it, and how much has been recovered so far. It appears the moment it exists, and it is never a surprise on a later order.

⚠️ Two promises from earlier drafts are withdrawn here, and we would rather say so than let you find out. Version 1.1 said you would never be asked to pay anything back after a payout reached your account. Version 1.2 said you never owe Baery anything. Neither is true under the current model, and the reason is that we chose to pay you quickly rather than hold your money for a dispute window. What is still true, and is the part that matters:

• You can never owe Baery commission. Our 18% is separated at the moment the customer pays and never passes through your hands. There is no commission bill, no due date, no arrears on the fee.
• You can owe Baery a refund, when we have paid your customer on your behalf. That is a different thing, it is always tied to a specific order, and it is always visible in the console.

5.3 Chargebacks

A chargeback is what happens when a customer goes to their bank instead of coming to you. It works like a refund, with two differences that both favour dealing with the customer directly:

• The clock is not ours and it is long. Card network rules commonly allow up to 120 days — far beyond Baery's 24-hour window. A complaint you refuse today can come back as a chargeback in four months.
• The money is almost always gone by then, so it lands as an amount owed and is recovered exactly as §5.2 describes — plus, usually, a dispute fee.

This is the reason to refund quickly. A customer who is refunded promptly does not go to their bank. Refunding fast protects your money first, and ours second. Refund when you mean it — and when you do, refund fast.

6. How you get paid

Payments run through Xendit, our payment provider:

1. The customer pays for the order at checkout — every marketplace order is paid up front.
2. The 18% commission goes to Baery, and your 82% goes into your own Xendit account — visible on /console/earnings from the moment the order is paid.
3. Xendit settles your balance to your nominated bank account or e-wallet, on its own schedule.

Baery does not hold your money, and does not decide when you get it. There is no waiting period we impose, no "pending" balance we control and no payout button we press. Your share is yours from the moment the customer pays; Xendit moves it to your bank on its settlement cycle. What we owe you is an honest account of it, which is what /console/earnings is for.

We do not show a settlement status, and here is why. Xendit pays you from your own account into your own bank — Baery is not part of that transfer and does not get told when it happens. Rather than show you a "settled" or "pending" label we would be guessing at, we show you only what we actually know: what each order earned you, from the moment it is paid. For when the money arrives, check your Xendit dashboard or your bank — those are the records of the transfer, and they are yours, not ours.

⚠️ This changed in version 1.2, and the trade is worth naming. Version 1.1 described a 48-hour hold on your money, which existed so that a refund would always come out of funds Baery still controlled. We removed it, and we chose speed on purpose: you are paid as soon as an order is fulfilled, rather than days later. The cost of that choice is §5.2 — a refund decided after the money has reached you becomes an amount you owe back. We would make the same choice again, but you should know it was a choice.

Because the commission is separated at the moment of payment, you are never billed for commission. There is no invoice to settle, no due date and no arrears state on the fee itself. ⚠️ This is about commission only — a refund we paid on your behalf is a real amount owed, and §5.2 says how it is recovered.

You do get a document for it, and it is for your books. The 18% is a service fee, so Baery issues you an invoice recording it. Nothing on it is payable — the money was separated before it ever reached you — but your accountant will want the paperwork, and you are entitled to have it.

You have your own Xendit account, underneath Baery's platform account. You open it during payment setup and you submit your business documents — your business and tax registration, and your ID — directly to Xendit, who verify them. Baery never receives your ID. See §7.

⚠️ The charge appears on your customer's statement as your registered business name, not as "Baery". Make sure the name you register is one your customers will recognise — an unfamiliar name on a bank statement is one of the most common reasons a customer disputes a charge they actually made.

Marketplace orders are prepaid only — card, plus the e-wallets and local payment methods our payment provider supports in your country. There is no cash-on-delivery option for marketplace orders. Orders you record yourself are yours to settle however you like; Baery is not involved.

7. What you need before you can sell

Publishing a storefront on the Baery marketplace requires a registered business.

🔴 In many places this is the law, not just a Baery rule. Tax authorities increasingly require online sellers to register their business before trading on an e-marketplace, and require marketplaces not to allow unregistered businesses to sell — and to keep a record of each seller's registration. (In the Philippines, for example, this is BIR RR No. 7-2024 and RMC No. 8-2024.) If we let you list without it, that can be our violation as well as yours. So we require registration everywhere we operate, and there is no version of Baery that can waive it.

How long this takes is not up to us, and we would rather say so. Xendit verifies your documents; your local business and tax authorities issue them. If you are already registered, the remaining step is Xendit's verification and it is measured in days. If you are not, registration comes first, and that is a matter of weeks. Our registration guide walks the path for your country — what to file, where, what it costs and how long each step takes. It is the most useful thing we can hand you, and it is free.

Two things worth being clear about, because they are easy to discover at the wrong moment:

• ✅ You can use Baery to run your bakery without registering anything at all. Recipes, costing, inventory, orders, customers: all of it works offline, free, with no account and no documents of any kind. Registration is the price of the marketplace, not of the app. If you are not registered today, you still have the whole product — you just have no storefront yet.
• You can build your entire shop before any of this. Add your products, set your prices, set up your delivery zones, preview your storefront. Only the final step — publishing to the marketplace — needs your registration.

What we do with your documents

We do not hold your ID. Your government ID goes to Xendit as part of their verification, under their terms, and never passes through Baery. There is no place in Baery where an ID could be stored, and no screen that asks for one.

We do hold your tax registration and your tax ID, because tax authorities can require the marketplace to keep them. They are stored privately, never appear on your storefront, are never shown to customers, and are used for nothing but confirming you are registered. Your Certificate of Registration is a document you already display at your shop; we treat it with care, but we are not going to pretend it is a secret.

Your shop details and product photos are yours and are meant to be public — they are your storefront.

8. You issue the invoice

For every marketplace sale, you issue your customer the invoice or receipt your local tax rules require, from your own registered series. You are the seller. Baery is the marketplace you sell through, not the seller of your cakes, and we cannot issue your invoice for you.

🔴 The order confirmation Baery sends your customer is not a tax invoice, and it says so on it. It is a record of the order. Your invoice is a separate document that you issue.

Where Baery helps: every marketplace order has a field for your invoice number and the date you issued it, on /console/orders/[id]. You can filter for completed orders with no invoice recorded, and we will nudge you about them.

It is a record, never a gate. Leaving the field empty does not hold up an order, a payment or a settlement. We are keeping your bookkeeping in one place, not policing your compliance — that is between you and your tax authority.

Whether you charge VAT depends on your registration, not on Baery. We store whether you are VAT-registered so we can display things correctly; what goes on your invoice is your accountant's call.

9. Where you can always check the numbers

You never have to take our word for the arithmetic:

/console/earnings shows what your orders earned, not when Xendit transferred it — see §6. If a commission figure ever looks wrong to you, that is ours and we will reconcile it; if a transfer looks wrong, it is between you and Xendit, and we will help you read it. We would rather you ask than assume.